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North America is expected to hold a significant share of the chatbot market in the forecast period. The increased use of chatbot services by various companies in the region across various industry verticals can be attributed to this growth. As chatbots improve both customer satisfaction as well as overall operational efficiency, they are increasingly being used for routine customer service applications. The steady growth is due to the increasing presence of major industry players in the region, which is leading to increased investments in chatbot technology research and development. In the forecast period, these factors are expected to catalyse the growth of the chatbot industry.
